Why have I received another receipt for my replacement? We're sorry if you’re unable to provide a landline telephone number, but unfortunately it’s required by BT Shop in order to accept your order. If you’re a BT e-Shareholder with a BT Shareholder account number, then you’re eligible to join the BT e-Shareholder Discount Scheme. Can I cancel the arranged collection of faulty items? In this case we suggest you request a refund, and then place a fresh order for a similar replacement product. This is the most feasible and most advanced way of making sure the vast amount of information we show to our customers is as accurate as possible. Using this tool will set a cookie on your device to remember your preferences. We will deliver the goods that you order to the delivery address you give when you place your order. Chosen courier for items that fit through most letterboxes. Please make sure you read our Return of Faulty Goods: Packaging Guidelines. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund. Please note that Next Day delivery is only available for orders placed before 6.00pm. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. We do have a team of people regularly checking the BT Shop website to make sure these minor errors are dealt with when spotted. Invalid passcode. We don’t take payment until your order has been dispatched. If you need to amend your order, feel free to give our Customer Service team a call on 0800 917 0510 (lines are open Mon – Fri, 9am – 5pm excluding bank holidays). As you will be aware, dabs.com is part of the BT Group. On your online account, you should be able to see if a replacement order is awaiting dispatch. Once we've acknowledged receipt of the item(s), we'll then need to process your order as if you'd ordered an ‘in stock’ item (see above). To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings. We won't set optional cookies unless you enable them. You have been temporarily locked out. Help home; Broadband; Billing; Email; TV; Landline; Security; Sport; Mobile; User guides ; Fault tracking and repair. Please click the link below to learn more and/or to start the process: Arranging a return online. Where we state 'Not in Stock' or 'Ordered upon Request' we have no current ETA for those items. Unfortunately, we're not able to send you the UK version in advance – even if you just need a keyboard or a UK manual, as we don’t hold stock of these items. When placing an order with us, we’ll ask for the below details: Once the order items have been fulfilled, you can login to your BT Shop account and remove certain data from the account, like payment details. We've got everything from laptops and netbooks to desktop PCs and TFTs. BT Shop is a trading style of British Telecommunications Public Limited Company, which is authorised and regulated by the Financial Conduct Authority. Discounts may vary based on the individual item. So don’t worry if the full amount of the item(s) looks to be charged on your invoice. If you haven't registered yet for your BT People discount you will need to register using your EIN or PIN number and email address. We advise returning items in the original packaging, assuming you have it and it’s still intact. The BT Community forum is a support forum whereby BT customers can interact with other BT customers with the aim of either seeking help and advice or offering expertise to help other customers. We strongly recommend that you do this by using our on-line returns tool found on our website. On rare occasions, the system can take payment in error. Once an order has been placed, stock will be ordered or allocated to your order. The cookie settings on this website are set to 'allow all cookies' to give you the very best experience.If you continue without changing these settings, you consent to this - but if you want, you can change your settings at any time by clicking on ‘Change cookie settings’. If you can have your order delivered to a work address. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience. Our suppliers may accidentally send us ‘non UK’ stock, which may include a manual in a foreign language or a different configuration for the keyboard. Where our stores are open, we are following safety measures to keep you and our teams safe. Don't click on it or open any attachments, You can also forward the suspicious email to abuse@bt.com. Other times, you can download the manual from the manufacturer's website. Netscape Navigator shows a locked padlock to indicate when a page is using a secure protocol. How can I amend the delivery address of an order? Live now. We will deliver the rest of the order as soon as possible afterwards. When our suppliers provide us with the expected date the stock is due to arrive, we’ll show it on our website. Within our response letter we will summarise the outcome and your right to refer your complaint to the Financial Ombudsman Service (FOS), including an explanatory leaflet. Please note that you will need to ensure that you are logged into your account to view your employee discount price. Our product range includes everything from access points to Smart TVs and wearable technology and you're sure to find it here. How do I remove myself from your mailing lists? If you realise that you won't be available to accept delivery of an order, you can change the delivery address, PROVIDED the order has not been "completed" or shipped. We can’t give out any password or login details, but our Customer Service team do have the right to disable the account so you can re-register a new one. Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. Alternatively, right click your mouse over the Address window and select Properties. We don’t offer goods outside the UK mainland. We take full payment once the items are dispatched and on the way to you. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer. Some items ship in their own boxes; like printers, laptops and TVs; and we don’t bundle other items ordered together. We are only able to assist with orders from BT Shop and unfortunately cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. Recycle: Take the WEEE to your local collection facility - normally this is your local recycling centre. To find a product, simply type the unique quicklinx code into the search box on our website and hit the button with a magnifying glass icon. When you have finished with an electrical or electronic product, please do not put in your domestic waste bin, as it will not be recycled, use one of the following; If the wheelie bin symbol is marked on any of your products, it means that it is covered by the Batteries Regulations. Yes. Reset your password here. Firstly, when your browser (e.g. Please try after 20 minutes. The below link takes you to PayPal Credit FAQ Page so you can find responses to most recently asked questions: To raise a complaint with PayPal regarding your recent order using PayPal Credit please visit the secure message centre and click on the “Message us” link at the bottom of the page, or call PayPal customer services on : 0800 368 7155 (lines open Monday to Sunday 8am to 6.30pm GMT), If you are unhappy with the resolution provided, below is a link to the FOS - Financial Ombudsman Service. Not in stock: we don’t have stock in either of our warehouses. If you're taking goods out of the UK/EU and wish to re-claim the VAT, you should contact your local Revenue & Customs office for information. You can also visit the 'view orders' section in your account which gives you all the tracking information you need. We appreciate this may cause some frustration, but it’s done to prevent duplicate items being added and causing return issues. Live สด สินค้าคุณภาพ ราคาถูก ส่งของเกือบทุกวัน การันตียอดขายมากมาย To add and/or remove an address in your account, go to ‘my account’ select "Manage Address Book". Any stock we have remaining will not be replenished. Join today and start saving on over 20,000 products. No payment will be taken until it’s been dispatched. We won’t be able to share any information regarding the transaction or account details unless you are the registered account holder. In all cases where goods are to be returned to us, then please ensure that you read our Return of Faulty Goods: Packaging Guidelines. If you're happy with the use of cookies by BT Shop and selected third parties, click OK to continue. your credit card is authorised for the value of the order. If you believe you’ve received someone else’s order, it could be that we made a mistake in the warehouse when shipping the orders. Working together, these pixels make up the image you can see on a display. When an item shows 'Ordered upon request', this means that we currently don’t physically have the item(s) you’ve ordered available in our warehouse to fulfil your order. To make the terms and conditions clearer or easier to understand; j. Help and support. See our ranges, reviews and guides. If your circumstances change and you no longer want to wait for the item(s), the order can be cancelled any point before dispatch. We are only able to assist with orders from BT Shop and unfortunately cannot help you with other BT products and services such as your BT landline, BT Vision or BT Broadband. If your order is awaiting stock it'll remain in processing until it lands in our warehouse. Why have you tried to debit my card with £0.01? Look for the “Bundle deals” tab before the product specification. Where our product pages show 'Express Delivery' & a delivery countdown timer - that stock is in our warehouse ready to go. Please note that our Returns Policy for Consumers does not affect your statutory rights. Orders placed after 6.00pm will be shipped the next working day after placement. your credit card gets authorised for the value of the order. An order can only be cancelled prior to processing and/or dispatch. BT's VAT registration number is GB 245 7193 48. This ensures that it can't be read by anyone else while it's in transit. If you reasonably consider that we have failed to do this and you tell us you may be entitled to certain legal rights. We wish to change the way we structure our goods and the price we charge for those; c. The cost to us of providing your goods increases (for example, the businesses we buy services or products from increase their prices so that it costs us more to buy them); d. We add to, or change the way we provide goods to you; e. The cost to us of running our business increases; f. We reorganise the way in which we structure, or run our business which results in additional costs to us; g. To reflect changes or developments in technology (for example new ways to pay for goods may be introduced); h. As a consequence of any change in the law, regulation or regulatory guidance applicable to us (for example, if there is a VAT increase); i. The funds will never be taken and is purely an authorisation to check the card is valid. Go to 'My account' then click 'View Orders and Returns’. Other cookies can be turned off, although our website won't work as well without them. You’ll receive an email letting you know that the return has been processed and you’ll receive a copy of your credit note. An email will be triggered to let you know that a return has been completed and a credit has been issued. You’ll see the status of your order in there. We need this so we can process your order quickly. Although we do create voucher codes for certain limited-time promotions, we don't currently operate a gift voucher scheme here at BT Shop. This is for security reasons to prevent fraudulent use of your credit card. Your dabs.com employee account will remain open and you may continue to use this account should you prefer. ‘Used stock’ has been discounted because there’s a minor problem, like a missing manual/ software, the packaging is slightly damaged and/or the product may have been repaired under warranty and is ready for resale, but not as new. Website Server IP 194.70.94.164 Response Time 4.667782 seconds Software Unknown Powered By Unknown Page Title BT Shop | Laptops, TVs, Tablets, Whole Home WiFi & Phones Page Description Discover the latest products from the biggest … Voucher code cannot be redeemed against orders that have already been placed. Alkaline AAA) can be return to BT Shop in person at BT National Distribution Ctr, Darlington Road, Northallerton, DL6 2PJ. If you receive goods from us that differ from what you have ordered, then we require that you notify us within 14 days using our Online Returns Tool. Here’s a list of the main couriers we use: We have some couriers that are used for specialised deliveries like TVs, heavy items and certain locations. You’ll have to create a new account. If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods. Please try after 20 minutes. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). If you’d like to buy the bundle, you need to select it so it places both items into the basket for the discount to apply. If you still think there’s a problem with your delivery, or if what you’ve received doesn’t match with the delivery note, please contact us. To add a delivery address to your account, Click here for help on managing your address book. And we're reacting all the time to the changes we see. Where it's not possible to use the original packaging, please make sure the item is sufficiently packaged to avoid any damage in transit. How can I sign up for the BT Employee or BT Pensioner Discount Scheme? You can also search from a product using the item name or keywords relevant to the product. Unfortunately, if it’s been opened then we’re unable to accept it. On future visits all you need to do is log into your account and start shopping! We introduce new products, or services which we wish to make a charge for; b. https://www.bt.com/help/home/contactus/#/mobile/fix-bt-mobile-problems. When you create your account on our website, we request that a landline telephone number is supplied in all cases. As an online business, we're working hard to ensure continuity of supply for the products you can buy from us. You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order. To search for a User Guide specific to the product in which you're interested, please click here to use our Product Resource Finder, then follow the on-screen instructions. If you do not currently have a log in please create a new account by clicking the 'home user' button. As soon as the items ship, you’ll receive an email with tracking details so you can track your order. The bundled items usually work together, so you can reap more benefits from them. If you’d like to cancel your order, log into your BT Shop account and select ‘Order and Returns’. If you've ordered more than one item from us we may split the shipment, so you could expect more than one delivery. If something’s missing from your delivery, please get in touch with our Customer Service team or raise a request in your account area. Where we agree to replace faulty equipment, we may replace such equipment before you return it to us, but you must still return the item. Go to our email log in page > to log in to your BT Yahoo! This’ll then send you a password so you can gain access to the account. You will not have the right to change your mind once you have started to download digital content or if a service has been completed. We're unable to offer pre-sales advice on product compatibility. Our help section is packed with step-by-step answers to the most commonly asked customer questions. 1. All returns need to be approved before they’re returned. You’ll then be asked to enter your email address and password. Once it’s signed for back at our warehouse, we’ll aim to complete your return within 3-5 days. We work with a number of carefully chosen delivery companies, all with great reputations for efficiency and service. Imagine there's a bundle which is made up of a digital camera and a memory card, and you’ve already added the memory card to your basket as a single item (including multiples of that single item). The technology products we sell have never been more important. When things go wrong we want to know so we can put things right as quickly as possible. The tool will prompt you for all the information we need to know in order to arrange your return for you. In return, this should update your account area with the last estimated date. Simply follow the on-screen instructions to place your order. If you cancel after we start to provide a service or digital content you must pay the charge for the reasonable charges for any time that the digital content was available to you. Our customer advisers may not always have the niche technical expertise needed to resolve your issue, so we have provided the correct numbers to call for most eventualities. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Bundles can be added to your basket in a number of ways. BT will be liable if you are injured or die as a result of our negligence. It's important that you read this and follow the instructions carefully. To change your contact details, simply click ‘my account’ and go to ‘Personal Details’ where you can change your contact details. If your product is faulty, you'll be asked to give more information on why it’s faulty. What do I do if I’ve received ‘non UK’ stock? Click on the relevant courier to track your order. When ordering an LCD or Plasma display, or a device which has a display built in – such as a laptop, you should be aware of the possibility of pixel failure. When an item is returned, all data is cleared from the device. In this case we can only deliver to your registered credit card address. Mail inbox. Payment will not have been taken from your original payment method in this instance, as the item(s) won’t have been dispatched. These will only be visible once your application is set to 'completed'. Sometimes the manual is in the form of an electronic document on a CD included in the box. You can also see if your order’s been shipped by logging into your BT Shop online account and selecting the ‘Orders and Returns’ tab. In some cases were the evidence comes back as being shipped, we’ll refer you to your card provider to raise a disputed delivery claim. Our website will reflect our stock availability and expected delivery dates during checkout- but there could be some delays in deliveries depending on demand.
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