ith so much uncertainty surrounding the coronavirus outbreak, many gigs in London and beyond are being cancelled or postponed. Do you agree with AXS UKâs star rating? Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. The chat was very helpful, but the promised transcript hasn't arrived yet and it has been around 90 minutes. Välj det land där evenemanget äger rum. Can I book tickets? That kind of thing has usually arrived by now.Extra stars ad their follow up after care was very good. Today I had to refund my Michael Buble tickets as cannot wait another year to see him - now July 2022 - bought in January 2020 - Amanda fantastic and so helpful and friendly. However it is now Jan 22, 2022. Just who you want to deal with. If only all live chat experiences could be this easy and the staff so helpful!! Amanda has been the ONLY representative to help me with my issue. Find upcoming event tour dates and schedules for Celine Dion at AXS.com. However, if you have tickets for a show thatâs been cancelled or postponed, luckily there are a few ways you can do to get the money back â read on for all the details. © 2021 Trustpilot A/S. I logged onto the event page 30 minutes before the tickets were to go on sale. AXS.com brings you inside access to tickets, artist news, and exclusive stories on concerts, tours, sports teams, family events, arts, theater, and festivals â nationally and in your town. It means that ticket-holders are, at least in the short term, going to miss out on seeing their favourite artists â and may also be worrying that theyâre going to be left out of pocket. What do I do? In the unlikely circumstance of event cancellation, venue event cancellation policies may require that you refund your proceeds from secondary sales to the Purchaser. PLEASE ALLOW 15 WORKING DAYS BEFORE CONTACTING US. Thanks for the review Jesse - Great to hear that Amanda was able to help you! @axs needs to fix their customer service. Location: 8269 E 23rd Ave, Denver, CO 80238, USA. AXS.com connects fans with hot tickets to top live music concerts, sports, arts, family, circus events shows and festivals by top promoters like Goldenvoice and AEG Live at top venues across the world like the O2, LA Live, Nokia Theatre, Staples Center and Sprint Center Submit a request. Ticket sellers AXS have told music fans on their website: "We will be issuing refunds and they will be in your bank account within 10 working days." Reviewers write the most about Axs Concert Ticket and give it AXS Station; AXS e-Station Fab job. You can call Axs at (925) 357-4228 phone number, write an email, fill out a contact form on their website www.axs.com, or write a letter to Los Angeles, California, United States. Mona was brilliant - I'd lost all records of my tickets and payments and all I managed to give was the concert and my personal details. Please take the tickets directly to the box office for a refund. 2020. This was over a year ago, and the card I had used to purchase these tickets had to be cancelled. Reply. Thank you for helping with the issue I had . I contacted AXS about how to ensure I can still receive a refund. For example, StubHub and Viagogo, two of the biggest secondary marketplaces for tickets, confirmed to the Standard that tickets would be refunded if any event is cancelled outright. It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. What costs do you refund if an event is cancelled or postponed? You may well be contacted by them anyway, with refund instructions included. We have just resent the transcript to your email so you should have it within the next few minutes! Thanks for leaving a review Peter - Great to hear that Mona was able to sort it for you! After having bought tickets for 2020 and the concert being rescheduled for 2021 we were looking forward to attending in July however after being rescheduled again for 2022 axs we quick to respond to my request for refund after being unable to attend new dates, Support team were really helpful. Cancelled, Postponed & Relocated Events The event was cancelled/postponed, how do I get a refund? I brought tickets for a concert in 2019 for 2020 but it unfortunately got postponed until Sept 2021 but we couldn't make unfortunately due to having a holiday booked, so I was enquiring about a refund. 13 April 2016 at 1:19PM edited 30 November -1 at 1:00AM in Consumer Rights. Check out what 577 people have written so far, and share your own experience. Once the moratorium is lifted, many events will be rescheduled. I had purchased tickets to see Diana Ross but as with everything it kept getting rearranged. Best The AXS Team. Sorted out my problem through live chat quite efficiently. Thanks! Do I have to print out my tickets if I have PDF tickets? I spoke with Mona :). I was geared up for a battle, as it is always a stressful experience in trying to obtain a refund for anything these days. How do I track my order? Can I cancel my visit to Kew Gardens? The event was cancelled/postponed, how do I get a refund? AXS_UK has collected 11 reviews with an average score of 1.45. Please contact the venue directly for a refund. Great stuff! I am due a refund but I have new card details. Thanks again Jessica! AXS.com terms of ticket purchase. I had a query regarding an event that was pos8to December of this year from the original date of March 2020. She went above and beyond to solve my issue. If you return your order within 21 days of re AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. Very happy indeed. Contact Axs customer service. Refund policies vary by venue and event; by purchasing a ticket and/or a Right, you agree to the refund policy of the associated venue and event. *Please note that we cannot submit the refund to an alternate card. If the concert is postponed, however, then fans can either attend the rearranged date, or try to resell their ticket if they can no longer make it. You most likely wonât get your booking or delivery fees back, though. Unfortuunately to a date which we were unable to attend. . Our top priority during this time is to keep fans safe and informed. AXS bill refund service. In an email sent out to ticket-holders this week, the venue said it would be offering refunds if needed, but added: âWe would be extremely grateful to those who might consider donating this ticket cost to the venue in order to help see us through the coming weeks and months.â. How can I ⦠Itâs important to remember the other side of all this, too, as many excellent venues are going to be left with a black hole in their finances as a result of all these postponements. Thanks for leaving a review - Great to hear that you had a good experience! Why are we still having to pay these ridiculous service charges!? AXS bill refund service. I used the chat system on the website and chatted with a very helpful employee called Khatima. Khatima at AXS was wonderful in trying to help me with my questions regarding the layout for a forthcoming event. 306 reviews of Axs "This is the worst ticket site I have EVER used. I've contacted customer service reps on both the US and UK side. The gig has not been cancelled we just chose not to go. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Now they aren't replying to support chats to explain the charge and issue a refund. For other platforms, check the sellerâs terms and conditions, or contact them directly to work out whether you can get your money back. Fan Update. CONTINUE TO AXS. Are there any tickets left? 30(?) Itâs understandable that many ticket-holders might not want to go to show in the midst of the outbreak. Incompetent Chat Support for Covid Refunds AXS unfortunately had to cancel a concert I had purchased tickets for. SOLD TICKETS VIA AXS. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venuesâ re-opening is subject to ongoing reassessment. If I could give no stars, I would. This requires class action suits to resolve. If an event is postponed though, with plans for a rearranged date in the future, you have a number of choices. Reply from AXS UK. Celebrating: the new Camden Jazz Cafe is one this year. If the show does get rescheduled and you canât make that date, however, you are entitled to a refund at face value. To help them through these testing times, you might want to consider not asking for a refund, and instead treating that money as a donation. If you bought your tickets direct from the venue, or from the venueâs primary ticket seller (Ticketmaster, See Tickets or AXS, for example), then you have certain consumer rights in terms of getting your money back. Be the first to know. Please select the appropriate country for your request. I haven't received my E-Tickets. Contact Us; AXS Network. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. - US Customer Service UK Customer Service Svenska supporten Vulnerability Submission Form. I contacted the live chat today and was dealt with very promptly . Product or Service Mentioned: Axs Customer Care. If an event is canceled, AXS will automatically refund the payment method used for purchase within 30 business days of the cancellation announcement. Hi Paul, thanks for the review! Requested a full refund for a Michael Buble concert that had been cancelled. These are pieces of legislation such as the various Health Protection Regulations across the UK. Cancelled, Postponed & Relocated Events. Reason of review: Poor customer service. Get in touch with whichever organisation you bought the ticket from for more details on how to get your money back. They are refusing to refund my money, instead keeping my money for over 2 years. The app said my order for a Fri, 5/14 show at Red Rocks didn't go through but still charged me $327.04 for the show. This will now be the only customer admission method at venues including The O2 and The SSE Arena, Wembley. Thx Amanda so much, Sarah. It never let me off of that page and by the time I had opened the site on my iPhone, all the tickets had sold out. If the show does get rescheduled and you canât make that date, however, you are entitled to a refund at face value. However, unless a show has been officially cancelled or postponed, thereâs not a lot you can do to get your money back, unfortunately. If However they mentioned they need to charge a fee for cancellation. REFUNDS ALL RETURNED ITEMS WILL BE REFUNDED WITHIN 15 WORKING DAYS. Get involved in exciting, inspiring conversations. Find and buy Celine Dion tickets at AXS.com. I was kept on a page that automatically refreshed every minute, which was supposedly a line for the "virtual waiting room." I will be using AXS wherever I can in future if this the level service I will receive . Thanks for leaving a review - Good to hear that you had a great experience. All rights reserved. I call the customer service immediately after making payment for my bill to cancel the payment because I want to pay direct to the merchant. So sorry to see the greed in the music industry. Cheers thanks! -. Wonderful - Thanks for the review Mariam! I received so much help from Jessica at Axs whilst trying to purchase two tickets for an event. AXS will not refund money⦠Will not refund money for an indefinitely postponed concert. Dalstonâs Cafe Oto â one of the finest independent music spots in the capital â has suggested exactly that. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Get involved in exciting, inspiring conversations with other readers. Ticketmaster and See Tickets ⦠NParks Camping Permit Application. Obviously fraud since they continue to collect interest on the kept monies.
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