Offers lightning fast speeds of up to 1 Gbps. 0000072716 00000 n
If you see T3/T4 errors in the logs around the time you can't access the modem, I would start by describing the coaxial layout from the street to your modem. If still within the warranty period, we might be able to swap... 28LockedQAM256945000000 Hz-12.4 dBmV35.0 dB10029LockedQAM256951000000 Hz-12.4 dBmV33.7 dB0030LockedQAM256957000000 Hz-12.7 dBmV34.1 dB0.
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Launch a web browser, such as Internet Explorer, Firefox, or Safari. 0000131560 00000 n
Hi BitzNBytez, I suggest a service call so we can rule out any external issues impacting your signal. I might try that, although I had the current setup with my old (old!) The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes. Can you post your signal levels from 192.168.100.1?
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If the solutions provided in this document do not resolve the issue, please contact the cable operator. 0000071688 00000 n
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I can see how problems might occur if the direct-connected system is not on the same subnet (192.168.100.x) and the mask is not set correctly. Ever since I've had intermittent problems with the connection becoming very flaky, with very high packet loss until eventually nothing gets through. 0000009104 00000 n
Next-generation AC Wave 2 MU-MIMO modem. 0000002985 00000 n
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Not sure why, but it causes some kind of IP conflict. I *could* take the Ooma system out and temporarily place that inside the guest network instead of between the gateway and the modem. Restart the computer. All the ping stats software is running *on* the gateway, so routing through that system is not an issue for purposes of generating the graphs I showed. 0000073154 00000 n
your Home Phone Arris TG2472 modem Error Cause Solution No available coaxial outlet to connect the modem Contact Cogeco technical support to arrange for a technician to complete a professional installation.
Sometimes I'm good for weeks, sometimes the problem recurs within days. 0000044160 00000 n
Dual band, 2.4 GHz and 5 GHz.
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Verify that the Ethernet cable is connected from the. 0000070179 00000 n
Any splitters your not using? I think what is possible is the newer model has more downstream channels and your picking up interference you modem wasn't capable of connecting to before. %PDF-1.4
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Another 100% reproducable aspect of the problem is that once it starts happening, I can no longer access the web interface on the modem, or even ping it from within the local network. 0000008664 00000 n
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My guess would be a subnet conflict with one of the NICs but to be honest a Linux server is a bit over my head. I did all the layman remedies on the tech support script, checked for loose cables etc. If it's every day, have you tried bypassing the router? Factory Reset.
If you see signal related errors, I would look at you downstream power levels and your coaxial wiring. 0000075261 00000 n
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Internet Forum requires membership for participation - click to join. 656 103
I have heard of some conflicts with routers that use specific IP schemes.
To reset your Cogeco modem, insert a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. 0000004499 00000 n
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After the reset completes everything is completely fine until the problem inevitably comes back days or weeks later. Wait until the Power, Receive, Send, and Online LEDs are solid.
Plug the cable modem into the wall outlet. 0000044046 00000 n
Verify that the coaxial cable is connected from the cable port of the SB6141 to the cable outlet.
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cable modem without issue. Sometimes I'm good for weeks, sometimes the problem recurs within days.
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The internal side of the Ooma has a 172.35.x.x address and its own DHCP server that passes another IP in that range to the outward facing side of the gateway.
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I read the IP posting on the IP conflict and I don't think that pertains to my situation, since that describes a direct connection to the modem, not relying on DHCP to assign the IP address. As you can see on July 28th around 4:00am an instance of the problem started which then lasted until I reset the modem just before noon.
So the connection to the internet is not totally dead... How often do you have to reboot the modem? This modem features the latest in wireless Internet technology. 0000070903 00000 n
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Note that this is with the network in the good state. 0000070660 00000 n
Enter, Refresh the page at least twice to identify variations in. 0000075578 00000 n
Here's a graph of ping times from inside my LAN to the modem, and to the main webserver at www.ucsd.edu which is - at least physically - somewhat close to me. How do I troubleshoot Internet connection issues with my SB6141? Also my issue is intermittent so that is not easily explained through IP subnet conflicts, especially since the connection to the Internet itself does not down completely, instead suffering from high packet-loss. 0000073300 00000 n
Press the paperclip in for 3 seconds, then release.
In my case though the direct connected system receives its IP over DHCP from Cox directly, so there should not be issues.
To me that is cellular ingress from someplace close by, but it could also be other things too.
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Ever since I've had intermittent problems with the connection becoming very flaky, with very high packet loss until eventually nothing gets through. 0000075724 00000 n
If this is not the behavior that the SB6141 is displaying, please refer to this table for more information regarding LED behavior.
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Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. Plug the cable modem into the wall outlet. No lights on the front of the modem Electrical power problem Check the power connections on the modem. I might try that, although I had the current setup with my old (old!) 0000070422 00000 n
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If Internet connection issues with the SB6141 arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue. 0000074896 00000 n
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So aside from the Ooma phone system sitting in between, it is just like a direct connect to the modem. 0000070041 00000 n
The "solution" which works 100% of the time is to reset the modem. 0000073634 00000 n
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Notice how your downstream channels around 900Mhz is below 36 while all your other channels are 40-41 SNR.
The internals of my LAN don't even factor into this, because all the software involved in producing those is running directly on the gateway system. Physically the modem is connected first to an Ooma Telo box which takes the public IP from DHCP. 0000073852 00000 n
cable modem without issue. 0000072126 00000 n
Contact the cable provider to adjust the signal level to the acceptable level range. The reset has to happen on average once every couple of weeks, but I've had to do it multiple times within a 24-hour period as well. 0000081338 00000 n
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During the problem ping statistics to the modem were 100% packet loss, but the stats to the UCSD server were about 60% packet loss. 0000071444 00000 n
I want to look at some settings, so tried to access the admin UI. 0000072616 00000 n
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I can't take the gateway system out because the problem is not predictable enough and my LAN would be down in the mean time.
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