However, if the customer has died and the customer care team of BT services need to inform, you need to call BT help number 0800 169 1663 . you've been warned. Steer clear! “I got through to this number which got me more information on an ongoing prob with BT – OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency”. High Level BT complaints phone number 0800 3289393 Amanda Newstead DSO & HLC Front Office Openreach. Call Customer Services on 0800 800 150 or 01793 596 931. Contact BT customer services and technical support by phone using the following numbers: BT Broadband customer services and technical support number. Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com. Tweet BT UK. Email: consumer-resolutionteam@bt.com Another phone number for HLC Customer Resolutions is 0113 807 4485 or Email: dave.p.smith@openreach.co.uk Full contact facilities covering all aspects of your service from the company are available by phone, email, live chat and postal correspondence. 3 official complaints later and further apologies from BT, still no refund. Email: hlcopenreach@openreach.co.uk (Now currently discontinued) Emma Bery Consumer Resolutions Team. As part of its customer contact facilities, BT has a customer complaints line on 0843 254 8920 should you wish to discuss problems with your service. We learn from all the complaints we handle and use that insight to work with providers to help them improve their services in areas such as: Roaming charges. There are full contact details and information about the complaint procedures on the BT website. Opening hours. BT complaints contacts. 0800 800 150 (from the UK) +44 150 174 7714 (from outside the UK) Monday to Saturday : 8am - 8pm. If you wish to complain to BT, call the complaints line on 0844 409 6475. BT Reviews. Cancellation rights. contact the mod DavidM and he will help you and at least be able to give you information. Get verified information about BT complaints email & Phone number. if you check the forum you will see the mods have a good reputation for helping solve your problem. “ This company overcharged by mistake, admits he error, but die not pay the refund. what you can do if you aren't happy with our response, including details of the ADR scheme (Alternative Dispute Resolution) which BT is a member of. Make a complaint. BT. We’ve resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. Bill shock with mobile data charges. Sunday : 9am - 6pm. BT High Level complaints number used to be 0800 731 2762. 0845 154 8844 Monday-Friday 08:00-18:00 and available 24/7 for lost or stolen SIMs. Email Warren Buckly (Head of Customer Services) on warren.buckley@bt.com. Our complaints code of practice (pdf - 216 KB) - 19/04/2021 - New If you’re unhappy, you can refer your complaint to the Financial Ombudsman Service, which gives free independent advice. “ No connection after 36 days useless customer service! BT Broadband contact telephone numbers. If you wish to cancel BT landline, phone, broadband, TV, mobile or sport services, you need to call BT services cancellation number 0800 783 1401. ”. Re: High Level Complaints contact number? Please make sure you have your account number or BT One Phone number to hand. Ring 0800 216 663 and we’ll aim to resolve your complaint within eight weeks.
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